About

IT Consultant & Business Owner | Full-Spectrum IT Solutions | GDPR, Security & Cloud Infrastructure

As the founder and lead consultant of NEON Support. I bridge the gap between business goals and technical execution—delivering tailored support for modern workplaces.

Core Services & Expertise:

Managed IT Support: Proactive maintenance, troubleshooting, and hardware/software management (Dell, Apple, and cross-platform environments).

Compliance & Security: GDPR policy development, network security audits, and ransomware mitigation to safeguard sensitive data.

Cloud & Connectivity: Design and deployment of scalable cloud solutions, including Office 365 migration/management, cloud-based phone systems (VoIP), and automated backup/recovery.

Infrastructure Optimization: Bespoke broadband solutions (Fibre, leased lines) and network architecture for speed, reliability, and cost efficiency.

Licensing & Hardware Procurement: Strategic sourcing of enterprise-grade devices and software licenses, paired with seamless setup and ongoing support.

Why Partner With Me?

Certified Excellence: Microsoft-registered consultant with in-depth knowledge of Microsoft 365, and compliance frameworks.

End-to-End Ownership: From initial consultation to on going support, I act as a single point of contact for hassle-free IT management.

Future-Ready Solutions: Customized roadmaps to align technology with growth, whether scaling cloud capabilities or upgrading legacy systems.

OFCom-Compliant Services: Trusted provider of regulated broadband and telecom solutions for businesses demanding enterprise-grade reliability.

Passionate about demystifying technology for SMEs, I focus on building long-term partnerships—because your success is my business.

Andrew Merrin

Why NEON?

  • Practical, plain-English advice. We cut the jargon and focus on business outcomes.

  • Right-sized for SMEs. Support that scales as you grow, without enterprise complexity.

  • Local + remote. Engineers across the North East — helping customers UK-wide.

  • One accountable partner. Support, security, cloud, connectivity and phones under one roof.

Why NEON