Cloud Phone Systems (Hosted VoIP)
Flexible phone systems your team will actually use
Keep your numbers, answer anywhere, and manage everything in minutes.
We offer three clear options. All prices are per user / month, ex VAT. Premium-rate and some international destinations excluded. Fair-use applies.
PhoneLine+ — simple, modern telephony for micro-businesses
Best for: Start-ups, trades, small offices needing easy call handling across devices.
Key features: Apps for desktop & mobile, voicemail-to-email (with transcription), IVR/auto-attendant, hunt groups, activity feed, call notes, basic call analytics, number presentation, and (on higher tiers) 2-way SMS, WhatsApp Business integration, and eSIM for native dialler calling.
Licences & pricing
Standard — £8.95: Core calling, voicemail-to-email, call notes, activity feed
Office — £10.95: Standard + IVR, hunt groups, number presentation, N-way calling
Anywhere — £13.95: Office + 2-way SMS, WhatsApp, eSIM & virtual mobile numbers
Add-ons: Yealink desk phones from £3.50/month; Grandstream ATA for analogue handsets from £2.95/month.
Why PhoneLine+
Quick to deploy, app-first experience, keeps you reachable without a complex PBX.
3. Teams Phone — calling inside Microsoft Teams
Best for: Businesses standardising on Microsoft 365 that want calling in the Teams app.
Included: Make/receive calls in Teams, keep your numbers, call queues & auto-attendants, voicemail to email, compatible handsets/headsets.
Pricing
Teams Phone (Operator Connect) — from £14.95/user / month
Includes UK landline & mobile calls. Microsoft 365 licence required (billed separately).
Add-ons: Compliance call recording, analytics, CRM pops (where supported), devices.
Why Teams Phone
Users live in Teams already — keep the learning curve low and administration centralised.
Implementation & porting
We design your call flows, provision users, port numbers with minimal disruption, roll out apps/handsets, then fine-tune after go-live.
FAQs
Can we keep our numbers?
Yes, we’ll port them and schedule cutover out of hours if needed.
Do we need special internet?
We’ll check capacity and apply QoS if we manage your router.
What about recording & compliance?
Options available for FCA/MiFID II and retention policies.
Handsets or softphones?
Either — we’ll match devices to user roles.
2. Webex Voice by NEON — enterprise-grade calling made simple
Best for: SMEs that want robust cloud PBX features with great softphones — and the option for desk phones.
Included: Unlimited UK landline, mobile and international calling (excludes premium-rate),
softphone for desktop & smartphone, optional desktop handsets
Auto-attendants & hunt groups,
Call recording with AI driven automatic note taking and transcription of calls and voicemail.
Analytics, and Microsoft Teams integration for those who prefer to make and take calls in Teams.
Price: £12.45 per user / month (ex VAT)
Add-ons: Handsets (POA), call recording compliance packs, contact-centre features, Teams integration setup.
Why Webex Voice
Carrier-grade reliability, modern apps, optional Teams integration — and your calls are covered without minute bundles.
