IT support that keeps your team moving

Proactive monitoring, fast remote fixes and on site when required.

What you get

• Unlimited remote help (Mon–Fri, 9–5) with clear SLAs

• Proactive monitoring & patching (Windows/macOS)

• Onsite visits for the issues that need hands-on support

• New starter/leaver setup, device builds and onboarding

• Vendor liaison (ISPs, printers, line-of-business apps)

• Asset & license tracking so renewals don’t go missing

• Packages (per user / month, ex VAT)

• Essentials — £25: Unlimited remote support, monitoring & patching

• Managed — £45: Essentials + onsite time allowance, Antivirus and Ransomware protection

• Managed Plus — £65: Managed + quarterly roadmap & security review, Endpoint backup and Office365 Backup.

• Add-ons: Servers (+£35/server), 24×7 critical alerting (+£3/user), out-of-hours cover (POA).

How onboarding works

Discovery call → 2) Technical audit → 3) Quick wins & stabilise → 4) Go-live → 5) Quarterly reviews

Typical Service Level Agreements

• outage: 1-hour response, work continuously

• major issue: 2-hour response

• routine: same business day

FAQs

Do you support Macs?
Yes — alongside Windows and mixed estates.

Can you take over from our current MSP?
We handle the handover and documentation.

Do you support remote workers?
Absolutely, included in your plan.